Frequently Ask Questions
What are the shipping charges?
The shipping charges for the entire order will be as follows if we are shipping to the contiguous 48 states:
|Sample Pricing||Single Meal||Six Meals||Twelve Meals|
|Continental USA||$5.99 – $9.49||$12.49 – $14.49||$14.49 – 28.98|
FPO, APO, Alaska, and Hawaii addresses have extra shipping charges. Please reach us on1-877-226-xxxx or email email@example.com with the order and we will offer a quote. If your order doesn’t ship in its entirety because of some of the items being backordered, there will be no additional shipping charges once the backordered items are shipped.
What is the average shipping time?
It takes an average of between 1 and 4 business days for most of the orders to ship from our warehouse depending on product availability. However, due to some extenuating circumstances some of the orders may ship outside this time period. Please call us if you have any concerns or questions about getting your order within a particular time frame and we shall do our best to help.
Who is responsible for the delivery of my order?
Most of the orders are shipped via UPS. If an order is exceptionally large it may be shipped via another common carrier. We also use the US Postal service on occasion.
Do you ship to P.O. Boxes?
Given that most of the orders are shipped via UPS we cannot send orders to P.O. Boxes. If there are any extenuating circumstances don’t hesitate to call us.
What payment methods do you accept?
You can use a credit card (MasterCard, Visa, Discover, or American Express) to pay for the order whether you order via phone, mail, or Internet.
How can I get a discount if I want to place a large quantity order?
If you are requesting a quantity discount you should either call us 1-877-226-xxxx or email firstname.lastname@example.org and let us know which item or items you would like to buy along with the estimated quantity and we will give you a quote.
What types of warranty/guarantee do you have for your products?
We would like you to be happy with our products. This is why we have a 30-Day 100% Satisfaction Guarantee. If you buy anything from us and it doesn’t meet your expectations you should call us. We will make it right. We are confident that you will not find a better deal elsewhere. However, if you find the same products elsewhere going for less within 30 days of making your purchase, you should let us know. We will match the price and offer you a gift certificate in the amount of the difference.
Should children have self-heating meals?
Self-heating meals are good for children but the Heating cycle should only be activated under adult supervision.
Can you use self-heating meals anywhere?
Yes you can but never on aircraft and you must also ensure that ventilation is in plenty.
Self-heating meals should be left to warm-up for how long?
Once you close the bag the meal should be left for 10 minutes unless you had left the meal in cold conditions (such us below freezing in the back seat of your car) when the meal should be left heating for 15 minutes.
Can you use self-heating in Aircraft?
No you cannot. The aircraft cabin is a sealed environment while sufficient ventilation is required for self-heating meals.
How long does the heat last?
Depending on the ambient temperature, the heater typically generates heat for about 35 to 40 minutes. In cold conditions, it can also be used as a body warmer.
Is the chemical reaction really safe?
Yes it is. The only thing you should be cautious about is not to spill the hot water inside the heater sleeve or holding the heater sleeve as soon as you activate since they are quite hot. Activated heaters produce both steam and heat.
Does the heater sleeve or heater contain any toxic elements?
If the products is used as instructed and thoughtfully disposed of, there is zero toxic risk.
Is the technology currently in use elsewhere?
Yes it is. The technology was originally introduced during 1992’s DESERT STORM for heating the MRE’s, which is the name for US military meals. The US military used 28 million heater sleeves in 1998. The MoD (military) in the UK has been buying heaters in 1997 while the Canadian military purchased a batch for trial purposes in early 1998.